This privacy notice discloses the privacy practices for this web site. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via email.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information
Rights Under The CCPA, CPRA, VCDPA, CPA, CTDPA, And UCPA
This section of the Privacy Policy applies only to: (1) California residents who are natural persons; (2) Virginia residents who are natural persons acting in an individual or household context; (3) Colorado residents who are natural persons acting in an individual or household context; (4) Connecticut residents who are natural persons acting in an individual or household context; and (5) Utah residents who are natural persons acting in an individual or household context. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA). If you are a Virginia resident acting in an individual or household context, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA). If you are a Colorado resident acting in an individual or household context, you have the following rights under the Colorado Privacy Act (CPA). If you are a Connecticut resident acting in an individual or household context, you have the following rights under the Connecticut Data Privacy Act (CTDPA). If you are a Utah resident acting in an individual or household context, you have the following rights under the Utah Consumer Privacy Act (UCPA):
1. CCPA/CPRA Right to Know. For California residents, the right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) as applicable, the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
2. VCDPA Right to Know. For Virginia residents, the right to request, up to 2 times annually, confirmation of whether or not we are processing your personal data.
3. CPA/CTDPA/UCPA Right to Know For Colorado, Connecticut, and Utah residents, the right to request, up to 1 time in a 12-month period, whether or not we are processing your personal data.
4. CCPA/CPRA Right to Access For California residents, the right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
5. VCDPA Right to Access. For Virginia residents, the right to request, up to 2 times annually, that we disclose to you, free of charge, the specific pieces of personal data we are processing about you;
6. CPA/CTDPA/UCPA Right to Access For Colorado, Connecticut, and Utah Residents, the right to confirm whether a controller is processing personal data concerning the consumer and to access the consumer’s personal data;
7. Right to Delete The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions.
8. CCPA/CPRA/VCDPA/CPA/CTDPA Right to Correct The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you.
9. CCPA/CPRA Right to Opt-Out For California residents, the right to opt-out of the selling or sharing of your personal information to third parties (as applicable).
10. VCDPA/CPA/CTDPA Right to Opt-Out For Virginia, Colorado, and Connecticut residents, the right to opt-out of the processing of personal data for purposes of: (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
11. CTDPA Right to Opt-Out For Utah residents, the right to opt-out of the processing of personal data for purposes of: (i) targeted advertising; or (ii) the sale of personal data.
12. CCPA/CPRA Right to Limit For California residents, the right to limit the use or disclosure of your sensitive personal information; we maintain about you.
13. For California and Connecticut residents, the right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent.
14. The right to not be discriminated or retaliated against for exercising any of the above rights, including for California residents an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.
15. CPA/CTDPA/UCPA Right to Data Portability For Colorado, Connecticut, and Utah residents, up to 2 times per calendar year, the right to have requested data under the right to access provided in a portable and, to the extent technically feasible, readily usable format.
You can submit any of the above types of consumer requests through any of the 3 options below:
1. Submit an online request on our website at https://www.realcarsales.com/CCPA_DSAR
2. Call our privacy line at (689) 698-3876(2272)
3. For consumers who are not job applicants or independent contractors, complete a paper form, which can be requested at the Front Desk of each of our California, Virginia, or Colorado dealerships. The form may also be requested when calling the phone number above.
Procedure To Appeal Refusal To Take Action On Requests Under The VCDPA/CPA/ CTDPA:
For Virginia residents, under the VCDPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.
You may appeal our refusal to take action on a request within 30 calendar days after your receipt of our decision. In order to submit an appeal, you may call our privacy line at (689) 698-3876 to request an appeal form, which must be returned within 30 calendar days of your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with a method through which you may contact the Virginia Attorney General to submit a complaint. (This appeal process does not apply to Virginia job applicants or independent contractors.)
For Colorado residents, under the CPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.
You may appeal our refusal to take action on a request within a reasonable time period after your receipt of our decision. Within 45 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, or inform you that the response time to the appeal has been extended, along with the reason for the delay. You may contact the Colorado Attorney General if you have concerns about the result of the appeal.
For Connecticut residents, under the CTDPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.
You may appeal our refusal to take action on a request within a reasonable time period after your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions, or inform you that the response time to the appeal has been extended, along with the reason for the delay. You may contact the Connecticut Attorney General if you have concerns about the result of the appeal.
Gramm-Leach-Bliley Act Exemption
Portions of our services are subject to the Gramm-Leach-Bliley Act. When we are extending credit, or providing financial advice or counseling, those activities are covered by the Gramm-Leach-Bliley Act. The CCPA, VCDPA, CPA, CTDPA, and UCPA do not apply to personal information to the extent that we collect, process, sell, or disclose it subject to the Gramm-Leach-Bliley Act. Therefore, certain rights under the CCPA, VCDPA, CPA, CTDPA, or UCPA may be limited to the extent such requests to exercise CCPA, VCDPA, CPA, CTDPA, or UCPA rights relate to the collection, processing, selling, or disclosure of personal information in connection with financial activities covered by the Gramm-Leach-Bliley Act.
How we will verify that it is really you submitting the request:
When you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.
Responding to your Right to Know, Right to Access, and Right to Delete requests
For California residents, upon receiving a verifiable request, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For Virginia, Colorado, Connecticut, and Utah residents, we endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period within the initial 45-day period after receipt of your request.
For California residents, we do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
For Colorado, Connecticut, and Utah residents, we do not charge a fee for up to 1 request annually, unless the request is manifestly unfounded, excessive, or repetitive, in which case we may charge you a reasonable fee to cover the administrative costs of complying with the request, or we may decline to act on the request.
For Virginia residents, we do not charge a fee for up to 2 requests annually, unless the requests are manifestly unfounded, excessive, or repetitive, in which case we may charge you a reasonable fee to cover the administrative costs of complying with the requests, or we may decline to act on the request.
For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Responding to a California Resident’s Request to Opt-Out of the Selling or Sharing of Your Personal Information
We will act upon a consumer request from a California resident to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold or shared personal information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
A request to opt-out by a California resident need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
Responding to a California Resident’s Request to Limit the Use of Sensitive Personal Information
For California residents, we will act upon a request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.
For California residents, a request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.
If You Have an Authorized Agent:
If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.
If you are a Connecticut resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. We may deny a request from an authorized agent if it cannot be verified with commercially reasonable effort that they have been authorized by you to act on your behalf.
California Shine The Light:
The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email customer.relations@realcarsales.com, or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.
Consent to Terms and Conditions
By using this website, you consent to all terms and conditions expressed in this Privacy Policy.
Changes to Our Privacy Policy
As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.Consumers With Disabilities
This policy is in a form that is accessible to consumers with disabilities.
Questions About the Policy
This website is owned and operated by Real Car Sales. If you have any questions about this privacy policy, please contact us at privacy@realcarsales.com or call (689) 698-3876.
**This policy was last updated February 19, 2024.